Effective Date: 19 October 2026
Welcome to NIRVA.LK. This website is operated by Nexora Global Industries (Pvt) Ltd., Sri Lanka.
By accessing our website or purchasing products through www.nirva.lk, you agree to these Terms & Conditions, subject to your rights under applicable law.
1. Business Information
NIRVA is a Sri Lankan fragrance and lifestyle brand offering incense sticks, Sambarani, and related fragrance products for religious worship, meditation, relaxation, and home fragrance.
We provide online retail services, island-wide delivery, and wholesale purchasing options.
2. Products and Availability
We make reasonable efforts to ensure that all product descriptions, images, specifications, and prices are accurate.
Product availability may change without prior notice.
Minor variations in packaging, colour, and fragrance characteristics may occur, provided the products remain consistent with their stated descriptions and applicable quality requirements.
3. Pricing and Payments
- All product prices are displayed in Sri Lankan Rupees (LKR).
- Delivery charges and any additional applicable charges will be displayed during checkout before order confirmation.
- Accepted payment methods include Cash on Delivery (COD) and Bank Transfer.
- Orders will be processed after successful confirmation and, where applicable, payment verification.
- Promotional offers and discounts are subject to their advertised conditions and validity periods.
4. Order Confirmation
Once an order is placed, customers may receive an order confirmation through the available communication channels.
We reserve the right to contact customers to verify order details before dispatch.
If a product becomes unavailable or an order cannot be fulfilled, we will notify the customer and arrange an appropriate alternative or refund of any payment already collected.
5. Shipping and Delivery
NIRVA provides island-wide delivery services throughout Sri Lanka.
- Estimated Delivery Time: Usually 2–4 working days.
- Delivery Charges: Calculated and displayed at checkout.
- Free Delivery: Available on qualifying orders over LKR 5,000, as displayed on our website.
- Delivery Areas: Throughout Sri Lanka, subject to courier service availability.
Delivery times are estimates and may vary due to courier delays, public holidays, weather conditions, or unforeseen circumstances.
Customers must provide accurate delivery addresses and contact information.
6. Returns and Refunds
Returns, exchanges, and refunds are handled according to our Return & Refund Policy.
Customers are encouraged to inspect their orders upon delivery and promptly report damaged, defective, or incorrect products.
7. Wholesale and Bulk Orders
NIRVA offers wholesale and bulk purchasing options for retailers, religious institutions, events, and commercial customers.
Wholesale prices, minimum order quantities, payment conditions, and delivery arrangements may vary according to the order.
Separate terms will be communicated before bulk orders are confirmed.
8. Product Usage and Safety
Customers must follow the product instructions and safety precautions provided.
Incense sticks and Sambarani products should be used in well-ventilated areas and kept away from children, pets, and flammable materials.
Burning products must never be left unattended.
Products are intended for their described purposes and should not be consumed or used in an unsafe manner.
Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable consumer protection laws.
9. Intellectual Property
All NIRVA brand names, logos, product designs, website graphics, original content, and related intellectual property are owned by their respective rights holders.
Unauthorised commercial reproduction, distribution, or misuse is prohibited.
10. Customer Responsibilities
Customers agree to:
- Provide accurate personal and delivery information.
- Use the website for lawful purposes.
- Avoid fraudulent orders and misuse of payment systems.
- Respect our intellectual property and other users' rights.
11. Privacy and Data Protection
Customer information is handled in accordance with our Privacy Policy and applicable Sri Lankan data protection requirements.
We take reasonable steps to protect customer information during order processing and communication.
12. Limitation of Liability
To the extent permitted by applicable law, NIRVA is not responsible for losses resulting solely from events beyond our reasonable control.
This provision does not restrict statutory consumer rights, remedies for defective goods, or other liabilities that cannot legally be excluded.
13. Changes to Terms
We may update these Terms & Conditions to reflect changes in business operations, products, services, or legal requirements.
Updated terms will be published on our website with an appropriate effective date.
Changes will not retrospectively remove rights already acquired under confirmed transactions.
14. Governing Law
These Terms & Conditions are governed by the applicable laws of the Democratic Socialist Republic of Sri Lanka.
Any disputes will be addressed in accordance with applicable Sri Lankan laws and consumer protection procedures.
15. Contact Information
Nexora Global Industries (Pvt) Ltd.
Brand: NIRVA
Website: www.nirva.lk
Email: info@nirva.lk
Phone / WhatsApp: 070 524 0001
Address: Left Bank, No. 121/A, Track 02, Mahawilachchiya 50022, Anuradhapura, Sri Lanka.
Business Hours: Monday – Saturday, 8:30 AM – 5:30 PM