Effective Date: 19 October 2026
At NIRVA, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Nexora Global Industries (Pvt) Ltd., operating through www.nirva.lk, collects, uses, stores, and protects customer information.
1. Information We Collect
When you visit our website, create an account, or place an order, we may collect:
- Full name.
- Email address.
- Contact telephone number.
- Billing and delivery addresses.
- Order details and purchase history.
- Payment method and payment confirmation information.
- Customer inquiries and communications.
- Technical information, such as IP address, browser type, and website usage data.
We only collect information that is reasonably necessary for our business operations and legitimate purposes.
2. How We Use Your Information
Customer information may be used to:
- Process and confirm orders.
- Arrange product delivery.
- Communicate order updates and delivery information.
- Respond to customer inquiries and complaints.
- Process refunds and returns.
- Maintain customer accounts.
- Improve our products, website, and customer experience.
- Prevent fraud and protect website security.
- Comply with applicable legal and regulatory obligations.
- Send promotional communications where legally permitted and subject to your preferences.
3. Payment Information
NIRVA offers Cash on Delivery and Bank Transfer payment options.
Payment-related information is used only as necessary to confirm transactions, maintain financial records, and resolve payment issues.
Where third-party payment providers are used, those providers may process payment information in accordance with their own privacy and security policies.
4. Sharing of Personal Information
We do not sell customers' personal information to advertisers or data brokers.
We may share necessary information with trusted service providers, including:
- Courier and delivery partners.
- Payment processing and banking service providers.
- Website hosting and technical service providers.
- Customer support and communication service providers.
- Government or regulatory authorities where legally required.
We limit such sharing to legitimate, necessary purposes and apply appropriate safeguards.
5. Cookies and Website Analytics
Our website may use cookies or similar technologies to support essential website functions, maintain shopping carts, remember preferences, and understand website performance.
Where optional analytics or marketing cookies are used, we will provide applicable notices and choices required by law.
Customers may manage cookies through their browser settings and available website controls.
Disabling certain cookies may affect some website functions.
6. Data Security
We implement reasonable technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, loss, or misuse.
However, no electronic communication or storage method is completely secure, and absolute security cannot be guaranteed.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution, and legal compliance.
When personal information is no longer required, we will securely delete or anonymise it, unless continued retention is legally necessary.
8. Your Privacy Rights
Subject to applicable law, customers may request to:
- Access personal information held about them.
- Correct inaccurate or incomplete information.
- Request deletion of eligible personal information.
- Withdraw consent where processing relies on consent.
- Object to or restrict certain uses of personal information where applicable.
- Stop receiving promotional communications.
- Exercise other applicable statutory data protection rights.
To make a privacy-related request, contact info@nirva.lk.
We may need to verify your identity before responding to certain requests.
9. Marketing Communications
With appropriate consent or another lawful basis where permitted, NIRVA may send updates about products, promotions, offers, and services.
Customers can opt out of promotional communications using the available unsubscribe method or by contacting us directly.
Essential order-related communications may continue where required to fulfil a transaction.
10. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the independent privacy practices of those third parties. Customers should review their respective privacy policies before providing personal information.
11. Children's Privacy
Our online shopping services are not specifically directed at children.
We do not knowingly collect personal information from children without an appropriate lawful basis or any required parental or guardian authorisation.
12. International Data Processing
Certain technology or service providers may process information outside Sri Lanka.
Where such processing occurs, we will take appropriate steps to comply with applicable data protection requirements and safeguard personal information.
13. Compliance with Sri Lankan Law
NIRVA is committed to handling personal information in accordance with applicable Sri Lankan laws, including the Personal Data Protection Act, No. 9 of 2022, as amended, and relevant legal requirements as they become operative.
14. Updates to This Policy
We may periodically update this Privacy Policy to reflect changes in our practices, technology, or applicable laws.
Any revised policy will be published on www.nirva.lk with an updated effective date.
15. Contact Us
For privacy-related inquiries, concerns, or personal data requests, please contact:
Company: Nexora Global Industries (Pvt) Ltd.
Brand: NIRVA
Website: www.nirva.lk
Email: info@nirva.lk
Phone / WhatsApp: 070 524 0001
Address: Left Bank, No. 121/A, Track 02, Mahawilachchiya 50022, Anuradhapura, Sri Lanka.
Business Hours: Monday – Saturday, 8:30 AM – 5:30 PM
We are committed to treating customer information responsibly and maintaining trust in every interaction.